Advanced Manual Details: Interpersonal Communications

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Conversing with Ease Objectives:
  • Identify techniques to use in conversing with strangers.
  • Recognize different levels of conversation.
  • Initiate a conversation with a stranger.
  • Use open-ended questions to solicit information for further conversation.

Time: 10-14 minutes
The Successful Negotiator Objectives:
  • Employ win/win negotiating strategies to achieve your goals.
  • Enjoy the benefits of win/win negotiating.

Time: 10-14 minutes
Diffusing Verbal Criticism Objectives:
  • Respond non-defensively to verbal criticism.
  • Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

Time: 10-14 minutes
The Coach Objectives:
  • Determine reasons for someone's substandard performance.
  • Coach the person to improved performance.

Time: 10-14 minutes
Asserting Yourself Effectively Objectives:
  • Enjoy the mental and physical benefits of being assertive.
  • Employ the four-step method for addressing a problem and asking for help.
  • Overcome resistance to your requests.

Time: 10-14 minutes

This information is provided as a service to our members.  For full details on each project, refer to the Advanced Speaker manual.